Glaze

Glaze support

Something not right, or an idea to share? We read every message.

Contact us

Email support@clarionstack.com. It helps to include your iPhone model, iOS version and the Glaze version (Settings → General → iPhone Storage → Glaze). We usually reply within two working days.

Frequently asked questions

How do I play?

Drag a piece from the tray onto the board. Fill a whole row or column to clear it. Clear on consecutive turns to build a combo. The game ends when none of the three pieces fit. The in-game tutorial shows the basics, and Pause → How to play is always there.

When does the Daily Challenge change?

Every day at midnight UTC, and everyone gets the same puzzle. It unlocks after your first two games. Replaying a finished daily is practice and doesn't change your score or streak.

I bought something. How do I restore it?

Open Glaze → Shop → Restore purchases, signed in with the same Apple Account you bought with. Themes and Remove Ads are restored; hints you already used are not.

How do I get a refund?

Purchases are handled by Apple, so refunds are requested through Apple at reportaproblem.apple.com.

I bought Remove Ads but still see an ad offer.

Remove Ads turns off the ads between games. Rewarded ads (for example "watch to continue") stay available because they are always your choice. If you still see ads between games, try Restore purchases, then email us.

How do I change my ad privacy choices?

Glaze → Settings → Ad privacy choices. You can also turn off tracking in iPhone Settings → Privacy & Security → Tracking. You can play every game either way.

Will my progress move to a new iPhone?

Progress is saved on your device. It moves with an iPhone backup or Quick Start transfer, but deleting the app removes it. Game Center keeps your leaderboard scores and achievements.

Game Center isn't showing my score.

Make sure you are signed in under iPhone Settings → Game Center, then finish a game while online. Scores send automatically when a connection is available.

How do I turn reminders on or off?

Glaze → Settings → Notifications, or iPhone Settings → Notifications → Glaze. Glaze sends at most one reminder a day.

Accessibility options

Glaze supports Dynamic Type, VoiceOver labels and Reduce Motion, and has colour-blind tile patterns (Glaze → Settings → Colour-blind patterns).

Read how we handle data in the privacy policy.